For some strange reason, something snapped in me on the way home and I decided they ain't gonna get away that easily. So I drafted the following complain letter with the aid of Cal adding her own brand of spit fire quirkiness. What I had was hot but after being vet through by the complain queen herself, I now have RED HOT CHILLI PEPPERS!!!
Read on...
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Recently on the 1st of March 2008, I decided to host my birthday dinner at your Paragon outlet as I am a Orange Card member. Expecting a large crowd, I enquired about making a reservation by calling that outlet but was told only walk-ins are accepted. That was fine so I walked-in at the Paragon outlet around 7pm requiring tables for 11 persons but was told they were unable to accommodate me at the moment until some of the existing customers had left.
I was told to wait unless I didn't mind having separate seats for my guest. This, to me, was unacceptable as I being a host, would want everyone to enjoy a splendid dinner at a reputable restaurant. I agreed to wait and even suggested I leave my contact number behind so that I could be informed once the tables are ready. However my request was denied by the staff, reason being that they could only adhere to the strict walk-in policy. To leave a contact number is the usual practice for many of the established and popular outlets like Swensen’s and Sushi Tei. However, your staff insisted that the only way for me and my guests to get a table is if at least 1 person waits in the queue. I tried compromising, suggesting some of my guests be allowed to occupy a table for 8 which was empty while we wait for the nearby table to vacant before joining tables but the staff promptly insisted that while it is possible for my guests to be seated at the table for 8, one of us needs to continue standing in the queue just to reserve the nearby table to be joined while it is still occupied.
I am seriously ridiculed by the lack of flexibility and judgment for the situation by the staff and even after consulting with another senior staff there was no concessions to be made in this instance. My concern is if your Orange Card members get to enjoy birthday perks by paying a $20 card fee, why are your outlets and staff incapable of providing the service that comes with the perks? Wherein does the benefit lie to be a card member then? I went to your restaurant expecting a joyous time with my friends but was extremely appalled and not to mention, disappointed at your service. It was an extremely embarrassing situation for me as I had to make alternative dinning plans while my guest bore witness to this fiasco.
Kindly update my mailing address as indicated in this form. I received the Thai Express birthday card at my old mailing address.
Orange Card no: xxxxxxxxxxxx
Regards
Matthew Chan
I was told to wait unless I didn't mind having separate seats for my guest. This, to me, was unacceptable as I being a host, would want everyone to enjoy a splendid dinner at a reputable restaurant. I agreed to wait and even suggested I leave my contact number behind so that I could be informed once the tables are ready. However my request was denied by the staff, reason being that they could only adhere to the strict walk-in policy. To leave a contact number is the usual practice for many of the established and popular outlets like Swensen’s and Sushi Tei. However, your staff insisted that the only way for me and my guests to get a table is if at least 1 person waits in the queue. I tried compromising, suggesting some of my guests be allowed to occupy a table for 8 which was empty while we wait for the nearby table to vacant before joining tables but the staff promptly insisted that while it is possible for my guests to be seated at the table for 8, one of us needs to continue standing in the queue just to reserve the nearby table to be joined while it is still occupied.
I am seriously ridiculed by the lack of flexibility and judgment for the situation by the staff and even after consulting with another senior staff there was no concessions to be made in this instance. My concern is if your Orange Card members get to enjoy birthday perks by paying a $20 card fee, why are your outlets and staff incapable of providing the service that comes with the perks? Wherein does the benefit lie to be a card member then? I went to your restaurant expecting a joyous time with my friends but was extremely appalled and not to mention, disappointed at your service. It was an extremely embarrassing situation for me as I had to make alternative dinning plans while my guest bore witness to this fiasco.
Kindly update my mailing address as indicated in this form. I received the Thai Express birthday card at my old mailing address.
Orange Card no: xxxxxxxxxxxx
Regards
Matthew Chan
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Incidentally, Cal herself was penning poison at the same moment to another company that stepped on her tail. How weird is that?
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