And so finally Thai Express got back to me via a phone call this evening. Apparently the branch manager of Paragon had the courtesy of making a personal phone call to apologise. Haha One Republic's - Apologize rang through my head. To sum up the conversation we had, I shall just list down the finer points of the phone call and it went something like this:

TE: Hi! Is that Mr Matthew Chan speaking?

ME: Errr...yes this is he speaking.

TE: Hi Mr Chan, this is XXX calling from Thai Express Paragon branch.

ME: Errr...ok.

TE: Is it convenient for you to speak now?

ME: Errr...yes it is. (I was at home doing my assignment)

TE: I would like to inform you that we have recieved your feedback and are very sorry that you had to go through such an experience.

ME: Errr...yeah it was quite horrible.

TE: We are also sorry to have taken over a week to get back to you due to the GM busy attending a funeral.

ME: Errr...ok.

TE: I would like you to know that the GM has already taken note of the incident and in future customers will be seated while waiting for the table to be ready.

ME: Oh?! Thats good!

TE: Yes, at the moment only the branch at Esplanade is able to serve customers requiring a bigger table but we will ensure all branches will adopt the right approach in handling future cases.

ME: Yes. Thank you for getting back to me.

TE: As such, we will like to invite you and your 10 guest for a free meal at any of the Thai Express branch at anytime. All you need is to call the Asst GM, he has already noted this down.

ME: Wow! Really? Thank You!

TE: Ok Matthew I will sms you the Asst GM's number so that you can make the arrangements with him. Thank You and have a nice weekend!

ME: Thank You Thai Express. I really appreciate it!

Okay, guess I ended up narrating the entire conversation. Haha credit to Cal for helping spice up the complain letter! Will sure include her in the meal. Oh and Milo too for his awesome spoof of a complain letter! Hmmm another 8 vacancies...well 1st 8 taggers will be invited!

Oh finally applied for the Citibank Clear card...whats all the hype? Thanks for the sabo freeuns! Hahaha the perks better be worth it!